Nearly 30 Percent of Travel Managers Are Unsure How Long It Would Take to Locate Employees in Crisis Situations

BOSTON–(BUSINESS WIRE)–#GBTA2017–Three in ten (29 percent) travel managers report they do not know how
long it would take to locate affected employees in a crisis, according
to a new study released today by the GBTA Foundation, the research and
education arm of the Global Business Travel Association. Overall,
one-half (50 percent) of travel managers say, in
the event of an emergency, they can locate all of their employees in the
affected area
within two hours or less. Additionally, three in five
(60 percent) travel managers rely on travelers to reach out if they need
help and have not booked through proper channels.

The study, How to Close Risk Management Loopholes, conducted in
partnership with Concur, explores how traveler safety protocols are
established and executed, including the extent to which technology is
utilized and integrated into the greater travel program.

“Research reveals significant gaps in educating travelers about
resources available to them and the existence of protocols should the
unforeseen happen,” said Kate Vasiloff, GBTA Foundation Director of
Research. “Failing to establish and communicate safety measures leaves
travelers and organizations vulnerable. As both security threats and
technology evolve, even the most robust protocols that once served
companies well may now have weaknesses requiring immediate attention and

“With business travel and global uncertainties on the rise, companies
today face more pressure than ever to ensure the safety of their
travelers,” said Mike Eberhard, President, Concur. “If a crisis or
incident occurs, it’s critical that businesses be prepared to quickly
locate employees and determine who may need assistance.”

Regardless of which
department formally oversees the duty of care program
, travel
managers still play a key role in supporting travelers should disaster
strike, which is why the vast majority (85 percent) of travel programs
include risk management protocols. Over the past two years, prevalence
of domestic travel risk management protocols have increased to rival
those of international travel. Despite this progress, there continues to
be room for improvement as only three in five (62 percent) international
travelers are given pre-travel information and even fewer (53 percent)
are given information on local providers for medical and security
assistance services before leaving the country.

Once it has been determined travelers are in an area experiencing a
security threat, every minute spent trying to get in touch could be
putting them in greater risk. Live personal calls (58 percent) and
automated emails to business addresses (52 percent) are the most
popular methods of communicating with travelers in an emergency

To manage the complexity that comes with building and maintaining a
robust duty of care program, two-thirds (65 percent) of organizations retain
the services of third-party safety and security companies
. At
organizations using third-party safety and security companies, four out
of five travel managers report travelers can be tracked anywhere (84
percent) at any time (81 percent).

All About the Data

Depending on the maturity of the program, travel managers may have
access to many different data sources, most of which are automated. The
full potential of automated data cannot be reached, however, unless the
systems are integrated, and less than one-half (47 percent) of travel
managers report their Online Booking Tool (OBT) and expense tools are
integrated, while only one in five (21 percent) say their safety and
security tools are integrated with their OBT and expense tools.

Consolidating data into a central system allows for faster retrieval of
information when needed, yet less than one-third (29 percent) of travel
managers currently have systems that automatically merge all data
sources, while two in five (41 percent) maintain separate systems.
Notably, one in six (17 percent) rely on employees to reach out for
assistance when in need.

Only one-in-five (20 percent) travel managers report using technology to
capture traveler data booked outside their travel program. One-third (31
percent) of travel managers monitor travelers once at the destination
through GPS-data, like a mobile check-in, but this is traveler
dependent. Failure to collect traveler data – for whatever reason – does
not absolve an organization of their duty of care obligations.

More Information:

The report, How to Close Risk Management Loopholes, is available
exclusively to GBTA members by clicking
 and non-members may purchase the report through the GBTA
Foundation by emailing
to view a free preview of the research.

The GBTA Foundation will host an education
session at GBTA Convention 2017
, with the support of Concur, on July
18, 2017 at 9:30am ET to discuss travel risk and the value of
integration into end-to-end technology solutions.

Methodology: The GBTA Foundation conducted an online survey of
148 U.S. travel managers from April 12-21, 2017.

About Concur

For more than two decades, Concur, an SAP company, has taken companies
of all sizes and stages beyond automation to a completely connected
spend management solution encompassing travel, expense, invoice,
compliance and risk. Our global expertise and industry-leading
innovation keep our customers a step ahead with time-saving tools,
leading-edge technology and connected data, in a dynamic ecosystem of
diverse partners and applications. User-friendly and business-ready,
Concur unlocks powerful insights that help businesses reduce complexity
and see spending clearly, so they can manage it proactively.

About the GBTA Foundation

The GBTA Foundation is the education and research foundation of the
Global Business Travel Association (GBTA), the world’s premier business
travel and meetings trade organization headquartered in the Washington,
D.C. area with operations on six continents. Collectively, GBTA’s
9,000-plus members manage more than $345 billion of global business
travel and meetings expenditures annually. GBTA provides its growing
network of more than 28,000 travel professionals and 125,000 active
contacts with world-class education, events, research, advocacy and
media. The Foundation was established in 1997 to support GBTA’s members
and the industry as a whole. As the leading education and research
foundation in the business travel industry, the GBTA Foundation seeks to
fund initiatives to advance the business travel profession. The GBTA
Foundation is a 501(c)(3) nonprofit organization. For more information,
see and


Global Business Travel Association (GBTA)
Colleen Lerro
Gallagher, +1 703-236-1133