PALO ALTO, Calif.–(BUSINESS WIRE)–#AI–The ability to integrate data-driven insights to transform field service
operations over the next two to three years will determine whether
servicing organizations remain competitive for the long term. By using
AI to correlate real-time customer complaints with historical service
data, Predii Parts Intelligence™ assists with ensuring the correct parts
and expertise arrive at the job site to complete the repair on the
Predii Inc. is presenting this new use case in the realm of applied AI,
with application to reducing repeat servicing visits, increasing
equipment uptime, and assisting failure diagnosis in complex equipment. Tilak
Kasturi, Founder and CEO of Predii, will take the stage at IOT
Solutions World Congress 2018 with Terry
Strong, Director of Services at Hobart
Service. Hobart, a division of Illinois Tool Works (NYSE: ITW), has
made category-leading commercial food equipment for the past 121 years.
Predii Parts Intelligence™ impacts the servicing operations of
dispatchers and technicians, ensuring that the technicians are
dispatched to remote locations carrying the right parts. Predii is also
suggesting to the technician the likely key failure points, expediting
their repair process.
“We believe in the democratization of servicing and operations data,”
said Kasturi. “In other words, bringing it out of the analytics lab, and
putting it directly in the hands of quality engineers, dispatchers, and
technicians around the world, who stand to benefit immensely from the
wisdom normally hidden in enterprise data warehouses.”
“This is the first complete example of Intelligence as a Product
that the repair organization has seen,” said Kasturi, “and we’re excited
to bring innovation to an age-old industry. Field services organizations
can now embrace applied AI through blackbox products like Predii without
needing to build internal data science teams.”
Predii’s platform has processed more than 2 billion repair transactions,
reduced repair times by 50%, and provided our customers over 20X
returns by powering smart products.
Predii Parts Intelligence™ is now available to Predii’s enterprise
customers in field service operations and automotive industry.
Predii is a Palo Alto, California-based AI company powering predictive
repair and maintenance products for the industrial and automotive
segments. Predii has become well known for integrating its ‘Predii
Repair Intelligence™‘ platform within the automotive industry over
the past five years.