Growing Non-Profit Healthcare Provider Uses UltiPro Perception to Build Trust, Support Employee Success

WESTON, Fla.–(BUSINESS WIRE)–$ULTI #HCM–Ultimate Software (Nasdaq: ULTI), a leading provider of human capital
management (HCM) solutions in the cloud, announced today that Community
Bridges, one of Arizona’s largest providers of fully integrated medical
and behavioral healthcare, is using UltiPro Perception to address the
unique needs of its employee population and react quickly to workplace

Community Bridges has a 32-year history of providing comprehensive
behavioral health programs that include prevention, education, and
treatment services using cutting-edge, nationally recognized treatment
models. Many Community Bridges employees have passed through the
programs themselves and can speak to those currently in treatment with
the empathy and compassion that comes from shared experiences. Community
Bridges went live with UltiPro in January 2017, and launched UltiPro
Perception in September.

“Employees express more emotion at work than you can observe through a
traditional survey,” said Maddie Nichols, chief human resources officer
of Community Bridges. “Especially in a behavioral health system, where
emotion is a dominant player in the workplace, I saw that UltiPro
Perception was the ideal tool to help us make our employees successful.”

Due to a shift in funding, Community Bridges is currently undertaking
organizational changes. Nichols reports that the organization’s annual
employee satisfaction survey uncovered a fear of change among its
employees, a theme the organization was never able to capture from
traditional surveys. As a result, the organization has moved
aggressively on this issue.

“We learned through UltiPro Perception that we needed to communicate
more clearly about the positive changes that are taking place at
Community Bridges,” said Nichols. “We were able to quickly mobilize
group roundtable discussions for our employees, a personal setting that
makes them the most comfortable sharing information. Employees do their
best work when they feel they can bring their whole selves to work and,
to do that, they must feel safe, understood, and be informed about what
is happening around them. UltiPro Perception helps us accomplish just

According to Nichols, the UltiPro Perception dashboard delivers
immediate results even while the survey is in progress. The
organization’s ability to act quickly, rather than wait for a survey’s
manual tabulation and analysis, helped the organization react rapidly to
employees’ concerns.

“The ability of UltiPro Perception to deliver information immediately is
important not only for building employee trust and engagement, but also
for addressing the unique needs of Community Bridges’ employee
population,” said Nichols. “Many of our employees are in the process of
rebuilding their lives, and it is absolutely critical that these
individuals, recently released from prison or in recovery, are receiving
from us the support they need. With UltiPro Perception, the survey
process is quick—creation, completion, and analysis—and we can minimize
those triggers in the workplace that could reverse their progress.
UltiPro Perception thinks like a human being and gives me eyes and ears
into the employee mindset in 30 Community Bridges locations. We can
survey all new employees at 90 days, six months, and up to one year to
gain invaluable insight into their feelings and motivation.”

According to Nichols, the organization has been pleasantly surprised by
the high degree of honesty its employees are sharing through UltiPro
Perception, which she attributes to employee trust in the
confidentiality of the product, and the way the simple user interface
encourages sincere feedback.

“We are using the data from UltiPro Perception to inform the way we
communicate with our employees. Our message to them is that, even though
their lives have been full of fear, they don’t need to be afraid,” said
Nichols. “By offering our employees a voice through UltiPro, we in HR
can minimize their fear and give them hope.”

“The ability of UltiPro Perception to detect and report on emotions and
feelings is a cutting-edge use of artificial intelligence that can
transform workplace culture,” said Chris Phenicie, chief sales officer,
mid-market and strategic, at Ultimate. “We are delighted to see how
Community Bridges is able to tap into the needs of its employees and
respond rapidly to ensure their progress as employees and individuals,
while advancing the goals of the organization.”

About Ultimate Software

Ultimate is a leading provider of cloud-based human capital management
solutions, with more than 38 million people records in the Ultimate
cloud. Ultimate’s award-winning UltiPro delivers HR, payroll, talent,
and time and labor management solutions that connect people with the
information they need to work more effectively. Founded in 1990,
Ultimate is headquartered in Weston, Florida, and employs more than
4,300 professionals. In 2018, Ultimate ranked #3 on Fortune’s 100
Best Companies to Work For
list, its seventh consecutive year in the
top 25, and #1 on Fortune’s Best Workplaces in Technology list
for the third year in a row. In 2017, Forbes ranked Ultimate #7 on its
list of 100 Most Innovative Growth Companies; People magazine
ranked Ultimate #2 on its 50 Companies That Care list; and the
National Customer Service Association named Ultimate Service
Organization of the Year
in the Large Business category. Ultimate
has more than 4,100 customers with employees in 160 countries, including
Bloomin’ Brands, Culligan International, Feeding America, Phoenix Suns,
Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of
America. More information on Ultimate’s products and services for people
management can be found at

UltiPro is a registered trademark of The Ultimate Software Group, Inc.
All other trademarks referenced are the property of their respective

Follow Ultimate Software on Twitter:
and on LinkedIn:


Ultimate Software, Weston
Public Relations Contact: Darlene
Marcroft, 954-331-7444
Sales Information:
Ultimate Software, 800-432-1729