Public Safety Employees Use Kronos Workforce TeleStaff to Keep Communities Safe

LAS VEGAS–(BUSINESS WIRE)–KronosWorks — Faced with an increased need for efficiency in
responding to emergencies and natural disasters on a global scale,
public safety departments around the world are turning to the Workforce
solution from Kronos
. To keep communities safe, public safety departments
use Workforce TeleStaff to provide employees more effective
communication and greater control over their own schedules, helping
drive efficiency in first responder deployment.

News Facts

  • Workforce TeleStaff optimizes the scheduling, communications, and
    deployment of public safety personnel and other critical resources for
    routine staffing and major emergency incidents. Today, the
    solution is used by more than half a million public safety employees
    for their daily scheduling and communication needs. Available for use
    on any device, employees can access the solution via their mobile
    device of choice if they suddenly need to be in another department,
    city hall, or even on-scene at an incident.
  • More than a thousand corrections, emergency medical services (EMS),
    fire, law enforcement, and police departments worldwide use Workforce
    TeleStaff, and the solution continues to experience unparalleled

    • Global subscription revenue for Workforce TeleStaff increased by
      90 percent over the past 12 months, and global cloud deployments
      among new Workforce TeleStaff customers more than tripled over the
      past two years from 20 percent in 2015 to 73 percent in 2017.
    • The demand is growing globally and Kronos launched Workforce
      TeleStaff in the UK
      earlier this year.
    • Public safety departments including Denver Police Department,
      Douglas County Department of Corrections, Miami Beach Fire
      Department, Oakland County Sheriff, Phoenix Fire Department,
      Providence Police Department, and St. Louis County Police
      Department use Workforce TeleStaff for complex scheduling
      requirements. These include staffing around-the-clock; scheduling
      qualified resources during emergencies; and improving bidding
      efficiency, which allows employees to directly bid on or choose
      desired vacation time, shifts, or overtime.
  • New enhancements in Workforce TeleStaff include functionality that
    further empowers employees by enabling them to make changes to their
    own shifts with minimal supervisor involvement. Managers in turn have
    greater ability to manage shifts and employee leave; and can create
    schedule assignments more easily.
  • Workforce TeleStaff also sets limits on the hours employees can work
    to help prevent fatigue and burnout. The solution can also help
    identify overworked employees who can be prohibited from working until
    having rested adequately.
  • Public safety departments in the U.S. can also utilize the Workforce
    TeleStaff FEMA1 reporting module, which tracks personnel
    hours related to disaster response and automatically pre-populates the
    appropriate FEMA report. This helps departments save significant time
    and effort, and expedites reimbursement of labor cost from the federal
  • Beyond increasing workforce productivity, Workforce TeleStaff empowers
    public safety departments by helping minimize compliance risk. This is
    becoming increasingly critical as changes in global policies, labor
    laws, and union mandates continue to emerge.

Supporting Quotes

  • Todd Tuttle, battalion chief, Greensboro Fire Department
    Hurricane Harvey, The Greensboro Fire Department used Workforce
    TeleStaff to promptly notify all Urban Search and Rescue members with
    instructions on who to contact for availability notification if
    deployment of additional support to Texas should occur. At the end of
    the deployment, the FEMA report was used to assist with cost
    projections as FEMA required information for cost-recovery.”
  • Brian Goff, assistant chief, Reedy Creek Fire Department
    Hurricane Irma hit Florida last September, we were glad to have
    Workforce TeleStaff on our side. Given our strong commitment to
    hurricane preparedness efforts, it was comforting for us to know that
    with the push of a button, Workforce TeleStaff was handling all hiring
    requirements for additional staffing needs. Likewise, we benefitted
    from the solution’s messaging features by using it to send mass
    communication to our personnel, disseminating important messages with
    status updates, and very importantly ensuring that our staff was safe
    at all times.”
  • Andy Lerum, marine safety lieutenant, San Diego Fire-Rescue

    “Deploying Kronos Workforce TeleStaff in the cloud
    was a game-changer. It not only reduced our reliance on hardware and
    our own IT people, but also our need to budget for replacement
    hardware. Now in the cloud environment, we conveniently manage the
    system from any mobile device or computer, from anytime, anywhere.”
  • Rock Regan, director, public sector practice group, Kronos
    do public safety departments want the most? The answer is simple – to
    keep their communities safe. Yet keeping up with staffing levels amid
    budget cuts, escalating labor costs, and increasing complexity of
    compliance requirements create obstacles. For decades, Workforce
    TeleStaff has been a reliable solution to help public safety
    departments adequately serve their communities as well protect their
    staff. At Kronos, we continue to innovate and are increasingly helping
    departments around the world leverage Workforce TeleStaff to optimize
    their communication and scheduling processes with greater mobility and
    self-scheduling features.”

Supporting Resources

  • This announcement was made from KronosWorks,
    the world’s largest workforce information exchange. KronosWorks is
    taking place this week in Las Vegas.
  • See live updates and join the conversation by using #KronosWorks
    across all social media channels.
  • Follow the buzz about the Workforce Dimensions product with #KronosWFD
    across all social media channels.
  • Throughout the event, KronosWorks attendees will come together to
    donate life-saving hygiene kits to disaster relief efforts through Clean
    the World
    , a not-for-profit that recycles discarded soap from
    hotels and distributes it worldwide to prevent illness and disease.
  • Connect with Kronos via Facebook,
    and YouTube.
  • Take a look at the lighter side of the workforce in our Time
    Well Spent
  • Follow The
    Workforce Institute at Kronos
    for insight, research, blogs, and
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    drive engagement and performance.

About Kronos Incorporated
Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations —
including half of the Fortune 1000® — and more than 40
million people in over 100 countries use Kronos every day. Visit
Kronos: Workforce Innovation That Works.

© 2017 Kronos Incorporated. All rights reserved. Kronos, the Kronos
logo, and Workforce TeleStaff are registered trademarks and Workforce
Innovation That Works is a trademark of Kronos Incorporated or a related
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. All other trademarks, if any, are property of their
respective owners.

Footnote1: The
Federal Emergency Management Agency
is an agency of the United
States Department of Homeland Security.


Kronos Incorporated
Indrani Ray-Ghosal, +1 978-947-3042