KNUTSFORD, England–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/branchtransformation?src=hash” target=”_blank”gt;#branchtransformationlt;/agt;–GLORY today announced a new partnership with Coventry Building Society,
the second largest building society in the UK, to provide Teller Cash
Recyclers across its branch network.
Coventry Building Society has embarked on a branch transformation
programme across its branch network. The Society has developed an open
plan design which provides a ‘coffee-shop look and feel’ to its
branches, and TCRs are a key part of the new branch design and operating
The new design, which allows for greater interaction between employees
and members alike, has been successfully deployed at eight of the
Society’s branches including Leicester, Birmingham and Merry Hill.
Feedback on the new design from customers and Coventry employees has
been overwhelmingly positive.
This is the first major rollout of TCRs in a traditional (provider of
savings and residential mortgage products only) UK building society and
emphasises the investment that the Society is making to ensure that its
branches are equipped to provide high quality service to fulfil its
members needs in the branch channel.
Head of Branch Network, Matt Mannings, said, “We want to encourage more
people to save for their futures by offering good value over the long
term, backed up by great service. The introduction of TCRs to our
branches will help us deliver the service with a human touch that our
members value so greatly.”
Dean Millward, Glory UK Sales Director added, “We are delighted to
support Coventry Building Society in its transformation programme. This
represents a major milestone for what is evolving into a wonderful
renaissance for mutual, member owned organisations in recent years as
customers seek simple, good value financial services products. The
Society is the first pure savings and mortgage provider to take on a
project of this nature and we are delighted to support them with the
provision of our cash technology hardware and software solutions that
will hugely benefit both members and colleagues alike”.
This latest partnership continues to confirm Glory’s position as the
leading supplier of TCR solutions and services in the UK financial
– ENDS –
As a global leader in cash technology solutions, we provide the
financial, retail, cash center and gaming industries with confidence
that their cash is protected and always working to help build a stronger
Our cash automation technologies and process engineering services help
businesses in more than 100 countries optimize the handling, movement
and management of cash. While we span the globe, we personally engage
with each customer to address their unique challenges and goals —
enhancing staff efficiency, reducing operating costs and enabling a more
rewarding customer experience.
Employing over 9,000 professionals worldwide with dedicated R&D and
manufacturing facilities across the world, GLORY is built on a rich
customer-focused, technology-driven heritage spanning almost a hundred
Coventry Building Society
Coventry Building Society is the UK’s second largest building society
and a top ten UK savings and mortgage provider, with over 1.8 million
members and 70 branches across the UK.
The Society is a Which? recommended provider for savings and is ranked
number one for savings and mortgages by Fairer Finance based on trust,
customer happiness, complaint handling and transparency.
The Society has over 2,500 staff. It is one of Sunday Times 100 Best
Companies to Work For in 2018 – the second year running that the Society
has achieved this accolade.
UK & Ireland Marketing Manager