NCR Simplifies Operations for Community Financial Institutions with Turn-Key Managed Services

DULUTH, Ga.–(BUSINESS WIRE)–NCR
Corporation
(NYSE:NCR), a global leader in omni-channel solutions,
today announced that it has launched new, simplified Managed Services
for Community Financial Institutions (CFIs) in the U.S. These new offers
take the guesswork out of monitoring, maintaining, securing and managing
ATMs and driving outcomes and insights for CFIs while lowering costs.

“The challenge that CFIs face is how to deliver world-class customer
service at the lowest possible cost,” said Chris King, VP of
Financial Sales, North America, NCR. “Driving profitability requires
banks to consistently manage every element of the self-service channel.
NCR’s new managed offers help CFIs stretch their available resources to
provide the best possible experience with their ATM network.”

“Finding and hiring new staff with the right skill set to manage our
large fleet of ATM’s and distributing software updates at that scale can
be both challenging and expensive,” says Patty Melvin, AVP of eBanking
at City National Bank, Charleston, W. Va. “By engaging NCR Managed
Services, we reduce costs from taking these operations in-house, while
leveraging the best talent and resources available.”

To deliver a strong return on investment and increase their member
experience, banks must balance availability, transaction and interaction
security, customer usage, and total cost of ownership across the ATM
self-serve channel. NCR’s Managed Services enable CFIs to deliver
world-class availability and minimize failed customer interaction (FCI),
ensure enhanced regulatory compliance while reducing security risk
profile and reduce the cost of cash by monitoring and managing cash at
ATMs.

As the world leader in delivering services to financial, retail and
hospitality customers, NCR has over 20,000 service professionals
(including 13,000 Customer Engineers), with a presence in 180 countries.
We resolve 3 million service requests remotely each year, avoiding the
need for on-site service dispatch. We also service 2.5 million non-NCR
devices from 300 vendors.

About NCR Corporation

NCR Corporation (NYSE:NCR) is a leader in omni-channel solutions,
turning everyday interactions with businesses into exceptional
experiences. With its software, hardware, and portfolio of services, NCR
enables nearly 700 million transactions daily across retail, financial,
travel, hospitality, telecom and technology, and small business. NCR
solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Ga., with over 30,000 employees and does
business in 180 countries. NCR is a trademark of NCR Corporation in the
United States and other countries.

Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

Contacts

NCR Corporation
John Buchholz, 678-808-7979
[email protected]